The ROI of a great onboarding experience: Insights from Eli's Global Client Survey 2026

07/04/2026

Every year, we ask our clients the questions that really matter. Not just “are you happy?”, but the harder ones. Is Eli making a measurable difference? What could we do better? And do you believe our technology is genuinely setting your new hires up for success?

The 2026 results are in. Here is what our clients told us.

NPS: from 54 to 80

The headline figure is this. Our Net Promoter Score has jumped from 54 to 80 – a 26-point increase on last year. For context, an NPS of 80 is considered world-class in the technology sector. We are rightly proud of that, but more importantly, we know what it reflects: a team that genuinely cares, a product that continues to improve, and clients who are seeing real results.

“CA3 does a great job of supporting our new joiners with their onboarding all over the world.” – DNV

Ease of use

4.8 out of 5 Running an onboarding programme is hard enough without your technology making life more difficult. Every single client rated Eli four stars or above for day-to-day usability, giving an average of 4.8 out of 5. For HR and talent teams who are already stretched, that matters.

“Eli simplifies the management of our onboarding process, alongside enabling our cohorts to connect with each other, build their networks and build a sense of belonging before they even start.” – Cognizant

Support: 5 out of 5

Every client gave our support team the maximum five stars. Every one. We know that technology is only part of the story – the people behind it matter just as much. Our client success team works hard to be genuinely useful, not just available, and it is good to see that reflected here. New clients also rated Eli’s implementation process as five out of five too!

“You have been an absolute pleasure to work with throughout implementation and we look forward to continuing to build on this together, to create a best in class candidate pre-boarding experience.” – BDO

The business impact

Beyond ratings and scores, we wanted to understand the real-world impact Eli is having in our clients’ organisations. The results were clear.

100% of clients told us Eli has helped reduce the amount of pre-boarding and onboarding admin their teams have to manage. That is time saved, frustration avoided, and HR teams freed up to focus on what actually matters.

Every single client also believes Eli is setting their new hires up for success. Not most of them. All of them.

On reneges and early attrition — two of the most costly challenges in onboarding — every client told us Eli is having a positive impact, whether or not they formally track the data. For those who do, the results are significant and the costs savings huge.

“With Eli, we offer a structured, personalised, and engaging journey that sets our new joiners up for success before they even walk through the door.” – NatWest Group

What comes next

The survey also gave us a clear signal about where our clients want Eli to go next. AI features – particularly AI content generation and AI new hire support – came out on top of the wish list. Good news: both are on the roadmap. Watch this space.

A final thought

We run this survey because we genuinely want to know where we stand. Not just to share the highlights (although we are pleased to share these), but to understand where we can do better. If you are curious about what experience-led onboarding could do for your organisation, or how it differs from the preboarding/onboarding experience your ATS or HRIS can deliver, we would love to talk.